Refund Policy

At CharmVape (charmvape.com), we’re dedicated to providing wholesale and bulk buyers across Europe with the best selection of disposable vapes from top brands like Al Fakher, Waspe, Vapme, Bang Box, RandM Tornado, Bang King, Doloda, Elf Box, Vapsolo, FluuM, FIZZY, BIMO, Smokman, Kangertech, Aupo, Old School, and SFOG. We understand that even with our wide selection and commitment to quality, sometimes you may need to return an item. This policy outlines our procedures for returns and refunds.

7-Day Return Window for Defective or Damaged Goods

Because we prioritize the quality of our disposable vape products, we offer a 7-day return window from the date of receipt for defective or damaged items. This return window applies to wholesale and bulk orders.

Return Eligibility Criteria

To be eligible for a return, the following criteria must be met:

  • Defective or Damaged Goods: The vape(s) must be demonstrably defective or damaged upon arrival. Please provide clear photographic evidence of the damage or defect.
  • Original Packaging: The item(s) must be returned in their original packaging.
  • Proof of Purchase: A copy of your invoice or order confirmation must be included.

Initiating a Return

To initiate a return, please contact us immediately at [email protected] with your order number and detailed explanation of the issue, including photographic evidence. We will review your request and provide instructions for returning the defective or damaged goods. Please note that unauthorized returns will not be processed. We will provide a prepaid return shipping label for eligible returns.

Items Not Eligible for Return

Due to the nature of our products, the following items are not eligible for return:

  • Opened or Used Disposable Vapes: Once a disposable vape is opened or used, it cannot be returned.
  • Items with Tampered Packaging: Any item with tampered packaging will not be accepted for return.

European Union Consumer Rights (14-Day Cooling-Off Period)

Customers located within the European Union have the right to cancel their order within 14 days of receiving the goods, in accordance with EU consumer protection laws. This differs from the 7-day policy for defective goods. To exercise this right, please contact us immediately at [email protected]. The item(s) must be unopened, unused, and in their original condition. The cost of return shipping under this cooling-off period will be your responsibility unless there is a defect not clearly specified in the product description.

Refund Process

Upon receiving and inspecting your returned item(s), we will process your refund within 10 business days. The refund will be credited back to your original payment method. Please allow additional processing time for your bank or credit card company to reflect the refund in your account. If you haven’t received your refund within 15 business days of approval, please contact us at [email protected].

Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at [email protected]. We are committed to ensuring your satisfaction with your CharmVape purchase.